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30 Day Returns

Experience the HEDD Audio Advantage

With our 30 Day Risk-Free Return policy we're offering you the opportunity to try our products in the comfort of your own space, with the freedom to return them if they don't meet your expectations though we are confident that our products surpass this crucial test.

Available when you buy direct from us

Buying direct from HEDD Audio ensures authenticity and unlocks this exclusive trial period. Immerse yourself in the exceptional sound quality our products deliver, with 30 days to fully experience their power.

Should you find our products don't exceed your expectations, our dedicated customer service team will guide you through a hassle-free return process. Your satisfaction is our top priority, and we're committed to making your audio journey seamless and enjoyable.

Take advantage of this 30 Day Risk-Free Return policy, available only when you purchase directly from us. Order now and embark on your sonic adventure with confidence!

Terms and Conditions

1. Eligibility

This 30 Day Return Policy is applicable only to EU customers who purchase HEDD Audio products directly from the HEDD Audio online store.
The product must be in its original condition, undamaged, and with all original packaging and accessories included.
This product must have been registered on the HEDD Audio website within 30 days from the date of product delivery.

2. Return Period

The 30 Day Return Policy begins from the date of product delivery.
Returns must be initiated within this period to be eligible for a refund.

3. Return Process

To initiate a return, please contact our customer service team via the designated communication channels provided on our website.
Our customer service team will guide you through the return process and provide you with the necessary instructions and documentation.

4. Product Condition

The returned product must be in its original condition, free from any physical damage, scratches, or alterations.
All original packaging, accessories, manuals, and promotional materials must be included.

5. Refund

Once the returned product is received and inspected by our team, we will process the refund.
The refund will be issued using the original payment method within a reasonable timeframe.
See our Refund Policy for full terms and conditions.

6. Shipping Costs

HEDD Audio will cover the shipping costs for returning the product.
Please follow our customer service team's instructions regarding the shipping method and carrier for the return.

7. Exclusions

This 30 Day Return Policy does not cover products that have been misused, abused, damaged, or altered in any way.
It does not cover returns from unauthorized resellers or third-party sellers.

8. Limitations

Each customer is entitled to one return per product purchased within the 30 Day Return Policy period.
The return policy is applicable to the original purchaser and is non-transferable.

9. Discretion

HEDD Audio reserves the right to refuse a return or withhold a partial refund if the returned product does not meet the stated conditions.

10. Modifications

HEDD Audio reserves the right to modify or terminate the 30 Day Return Policy at any time, without prior notice. However, any modifications will not affect purchases made during the valid return period.

Please note: these terms and conditions are provided as a general guideline. For specific details and further assistance regarding your return, please contact our customer service team directly.