Shipping policy

Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here at the latest within 5 working days. In the case of payment in advance, the period for delivery begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday, or public holiday at the place of delivery, the period shall end on the next working day.

The risk of accidental loss and accidental deterioration of the sold goods shall not pass to the buyer until the goods are handed over to the buyer, even in the case of mail-order purchases.

Gift Vouchers

HEDD Audio GmbH (“Hedd Audio’) Gift Cards & Discount Codes are subject to the following terms and conditions:

Each Gift Card is unique to the recipient, is not transferable, has no monetary value, can not be returned or refunded and under no circumstances can it be converted into currency. Each Card and code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified. If no expiration date is specified, the card or code will expire one year from issue.  Gift Cards can be redeemed against products on www.Hedd.audio. Restrictions on products associated with each Gift Card are unique. If the order exceeds the credit value, any remaining balance must be paid for at time of purchase.

Refunds associated with Gift Vouchers will be net of the value of the Gift Voucher. The mark-down will not be refunded.  Gift Cards cannot be used in conjunction with any other offer, with the exception of free delivery. Gift Cards can only be used for products in stock.  If you return products you have purchased using a Gift Card, the remaining balance will be added to your account as credit and can be redeemed against subsequent orders until it expires.

Hedd Audio is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.  Hedd Audio reserves the right to cancel a Gift Card if we deem such action necessary. If a Gift Card has expired it will not be eligible for use or replacement.